ORDER CANCELLATION
1. Cancellation Before Dispatch: The buyer can cancel any order before dispatch by writing us on sales@olens-b2b.com (Mon-Fri, 9am to 5:30 pm IST) or by contact us on +91-97177-65526 (Mon-Fri, 9am to 5:30 pm IST). OLENS ensures full refund credit into ledger account within 7 business days.
2. Cancellation After Dispatch: To cancel after dispatch, kindly write to us on sales@olens-b2b.com (Mon-Fri, 9am to 5:30 pm IST) or contact us on +91-97177-65526 (Mon-Fri, 9am to 5:30 pm IST). Refunds will be adjusted into buyer's ledger account after receiving of stock back into warehouse and verified by return team. After the deduction of courier charges and penalty charges of 2% + GST on Invoice value, Balance will be credited into ledger account within 7 business days.
EXCHANGE AND RETURN 3. Full Refund or No Cost Exchange claim will be processed within 15 business days for INCORRECT PRODUCT DELIVERY claimed within 3 days of receiving the order. Kindly write to us on sales@olens-b2b.com (Mon-Fri, 9am to 5:30 pm IST) or contact us on +91-97177-65526 (Mon-Fri, 9am to 5:30 pm IST) with your order ID and product pictures.
(Note:- Please make sure the product remains in their original, unopened, and sealed condition for exchange).
4. Exchange are acceptable for the damaged outer packaging claimed same day of delivery. OLENS can assist with the exchange of damaged products. Kindly write an email at sales@olens-b2b.com (Mon-Fri, 9am to 5:30 pm IST) with order details and pictures immediately or contact us on +91-97177-65526 (Mon-Fri, 9am to 5:30 pm IST). Exchange can only be processed within 15 business days after receiving of damaged products.
Note: If the package appears to have been opened or tampered, do not accept it and inform us immediately.
5. Exchange claims for manufacturing defects will be accepted within 30 days of delivery after submission of customer's Sale Invoice, Product Images and Packaging QR code image.
6. NO EXCHANGE/RETURN/REFUND WILL BE ACCEPTED IN THE FOLLOWING CASES:
* Damaged due to misuse & mishandling from Customer.
* Product returned in used condition.
* Damaged or opened packaging.